Quality and Safety

How We Are Improving Quality Every Day

When we talk about improving quality, we are talking about the things we do that make a medical difference in the lives of our patients at the HackensackUMC Orthopaedic Institute. There are certain key quality measurements that the government and CMS* require us to track. But we go far beyond that. Regular team meetings with people from many different departments look at various aspects of our program and look for opportunities to improve. This kind of “cross-functional” collaboration has resulted in numerous quality and service improvements. We also follow patients long after their discharge to make sure that their outstanding outcomes are lasting ones. And we encourage patient feedback and use it to improve the quality of our services, enhance the patient experience, and expand the breadth of what we offer to our patients.

You Can Help Improve Quality and Service

Quality improvement is an ongoing process, and you can play a part. It’s our job to keep you safe, but you can take an active role by following these 5 easy steps:
1. If you think something is wrong, say so.
2. If you are not sure about anything, ask questions. If you don’t understand the answer, keep asking.
3. Make sure you understand what will happen if you need surgery. Talk to all your doctors—the surgeon, anesthesiologist, nurses. Tell them about any allergies or any concerns you have.
4. Before you go for your procedure, make sure the nurses and staff have the right information about you and the procedure.
5. Let your doctor or nurse know if you are worried about falling.

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