Quality and Safety

What About Service?

While our outcome and quality measurements do not include a measurement for service, this is an area we consider very important at the HackensackUMC Orthopaedic Institute. To us, service means the things we do to make your experience with us as pleasant and as easy as possible. There are many things that fit into that category, from how we communicate with you, to how quickly we respond to your concerns, to making sure that our Nurse Navigators and Care Coordinators have been in contact with every patient. We welcome patient suggestions on how to improve service.
Being in the hospital is stressful for you and your family. It is important to us that you receive world-class service to match the world-class patient care you receive while you are in our hospital.

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